FREE Ground Shipping on orders over $49.95 pretax (excluding AK and HI).

Frequently Asked Questions

We get you. We've totally got you.

 

What is the return policy for website purchases?
What are your shipping charges and delivery times?
What do I do if I haven’t received a tracking/shipping email?
Can I use a PO Box for Expedited Shipping?
What’s the best way to measure my kids’ feet at home?
Do you offer Site-to-Store Shipping?
Can I search handbags and accessories online?
Can I purchase a gift card online and have it shipped to someone?
Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT. ENCORE location?
Can an item purchased at a SHOE SHOW MEGA location be returned to a SHOE DEPT. ENCORE location?
What is your donation policy?
Does your company offer scholarships?

 


 

What is the return policy for website purchases?

Website purchases may be returned to any of our retail stores or mailed (postage paid) to our Distribution Center.  Refunds are allowed on unworn merchandise if you present the packing slip, original box and positive identification.  Refunds will be placed on the credit or debit card used to make the original purchase. Refunds typically take 3-5 business days. To find the store nearest you, visit our store locator page.  View our Return Policy page for detailed merchandise return information.

 

What are your shipping charges and delivery times?

Our shipping rates and delivery times are detailed during the checkout process and are based on the individual order. Standard shipping is available at no cost for orders over $49.95 pretax (excluding Alaska and Hawaii). Please contact UPS or USPS to obtain an estimated delivery time.  The method of shipment is referenced on your order shipment email.

If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday Thursday or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not to be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.  

 

What do I do if I haven’t received a tracking/shipping email?

Double-check your SPAM folder or if you are on Gmail, check your Promotions folder as sometimes the tracking/shipping email goes there. If you still cannot find it, please contact our Customer Service Department at (888) 557-4637 or CustomerService@shoeshow.com and they will be happy to assist.

 

Can I use a PO Box for Expedited Shipping?

No, a physical street address (only) is required for orders using Expedited Shipping at checkout. Any orders that include a PO Box (even if a physical address is also listed) cannot be expedited and will default to ship standard with USPS.

 

What’s the best way to measure my kids’ feet at home?

We’ve created an easy guide to help get the perfect fit. Download and print our measuring charts here.

 

Do you offer Site-to-Store Shipping?

At this time we do not offer site-to-store shipping on website purchases; however, we do offer several shipping methods which can be viewed in detail during the checkout process. Orders over $49.95 pretax (excluding Alaska and Hawaii) are eligible for free standard shipping. Please contact UPS or USPS to obtain an estimated delivery time. The method of shipment is referenced on your order shipment email.  If you are unable to accept shipment to a physical address, you may place a Special Order with our company and have that shipped to the store nearest you. Our Customer Service Department can be reached at (888) 557-4637 and will be happy to assist.

 

Can I search handbags and accessories online?

We do offer select styles of handbags and accessories online.

 

Can I purchase a gift card online and have it shipped to someone?

Yes.

 

Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT. ENCORE location?

You may return any item purchased from one of our divisions to any of our retail stores. The store will handle the return just as if you had made the purchase from that store. Refunds or exchanges are provided on unworn merchandise with positive ID, original box and phone number. To find the store nearest you, visit our store locator page.

 

Can an item purchased at a SHOE SHOW MEGA location be returned to a SHOE DEPT. ENCORE location?

If your purchase was made at a SHOE DEPT. ENCORE location, any of our SHOE DEPT. ENCORE locations will be able to assist you with your return. If the purchase was made at a SHOE SHOW MEGA location, it should be returned to another SHOE SHOW MEGA.

 

What is your donation policy?

SHOE SHOW, INC. considers requests from organizations that are tax exempt under Sections 501[c] (3) of the U.S. Internal Revenue Code. Contribution activities are managed at our corporate office located in Concord, NC.

Contributions will not be made to:

  • Individual causes
  • Fundraising events such as walk-a-thons, auctions, raffles, tournaments, pageants, sponsorships,door prizes, etc.
  • Festivals, parties, etc.
  • Incentive-type programs
  • Goodwill advertising
  • Building programs, real estate purchases, bus purchases, etc.
  • Our store personnel will not forward the information to the corporate office

Organizations that meet our guidelines should email your request to: donations@shoeshow.com

 

Does your company offer scholarships?

SHOE SHOW, INC. does not offer scholarships funded through the company; however, the founders, Bob and Carolyn Tucker, fund the Tucker Scholars through Gardner-Webb University. Learn more about the Tucker Heart, Soul, Mind, and Strength Scholarship Program.