Website purchases may be returned to any of our retail stores or mailed (postage paid) to our Distribution Center. Refunds are allowed on unworn merchandise if you present the packing slip, original box and positive identification. Refunds will be placed on the credit or debit card used to make the original purchase. Refunds typically take 3-5 business days. To find the store nearest you, visit our store locator page. View our Return Policy page for detailed merchandise return information.
Our shipping rates and delivery times are detailed during the checkout process and are based on the individual order. Standard shipping is available at no cost for orders over $49.95 pretax (excluding Alaska and Hawaii). Please contact UPS or USPS to obtain an estimated delivery time. The method of shipment is referenced on your order shipment email.
If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday Thursday or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not to be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.
Double-check your SPAM folder or if you are on Gmail, check your Promotions folder as sometimes the tracking/shipping email goes there. If you still cannot find it, please contact our Customer Service Department at (888) 557-4637 or CustomerService@shoeshow.com and they will be happy to assist.
No, a physical street address (only) is required for orders using Expedited Shipping at checkout. Any orders that include a PO Box (even if a physical address is also listed) cannot be expedited and will default to ship standard with USPS.
We’ve created an easy guide to help get the perfect fit. Download and print our measuring charts here.
At this time we do not offer site-to-store shipping on website purchases; however, we do offer several shipping methods which can be viewed in detail during the checkout process. Orders over $49.95 pretax (excluding Alaska and Hawaii) are eligible for free standard shipping. Please contact UPS or USPS to obtain an estimated delivery time. The method of shipment is referenced on your order shipment email. If you are unable to accept shipment to a physical address, you may place a Special Order with our company and have that shipped to the store nearest you. Our Customer Service Department can be reached at (888) 557-4637 and will be happy to assist.
We do offer select styles of handbags and accessories online.
Yes.
You may return any item purchased from one of our divisions to any of our retail stores. The store will handle the return just as if you had made the purchase from that store. Refunds or exchanges are provided on unworn merchandise with positive ID, original box and phone number. To find the store nearest you, visit our store locator page.
You may return any item purchased from one of our divisions to any of our retail stores. The store will handle the return just as if you had made the purchase from that store. Refunds or exchanges are provided on unworn merchandise with positive ID, original box and phone number. To find the store nearest you, visit our store locator page.
SHOE SHOW, INC. considers requests from organizations that are tax exempt under Sections 501[c] (3) of the U.S. Internal Revenue Code. Contribution activities are managed at our corporate office located in Concord, NC.
Contributions will not be made to:
Organizations that meet our guidelines should email your request to: donations@shoeshow.com
SHOE SHOW, INC. does not offer scholarships funded through the company; however, the founders, Bob and Carolyn Tucker, fund the Tucker Scholars through Gardner-Webb University. Learn more about the Tucker Heart, Soul, Mind, and Strength Scholarship Program.